CALL CENTER BUSINESS PROCESS

• 1. Customer will call the “Aalaf Sales Store” dedicated phone number
• 2. Aalaf Call Center Operator will register the customer in system. Customer Registration will capture below information.
  Customer Name / Mobile Number / Address (Building No / Street No / Area No / City)
• 3. Customer will place the order of items needed over phone
• 4. "Aalaf Sales Store” data entry operator will capture below information in sales application Product Name and Quantity
• 5. System will arrive the Delivery charge based on “Product Name / Quantity / Location of Delivery Address”
• 6. Aalaf Call Center Operator will inform the total amount to customer and submit the order.
• 7. Customer will receive the payment link on his/her mobile through sms.
• 8. Customer will click on payment link which will display the “Customer Name / Invoice Number / Amount / Date”.
• 9. Customer will click on “Pay Now” Button. Customer will be redirected to bank payment gateway. Aalaf System will send the Invoice No / Amount information.
• 10. Customer will enter the “Card Details” on bank payment gateway webpage.
• 11. Bank will authorize the card details and debit the customer account .
• 12. Bank will provide transaction response to Aalaf “Response URL” with transaction status ( Success of Failed / Bank Transaction ID / Invoice No / Amount).
• 12. Bank will provide transaction response to Aalaf “Response URL” with transaction status ( Success of Failed / Bank Transaction ID / Invoice No / Amount).
• 13. Customer will see the transaction status on same payment link.
• 13. Aalaf Delivery team will deliver the material if payment collection is successful.